Shipping

For questions regarding your order, please contact customercare@premiata.us.
Customer Service is available Monday – Friday, 9am – 5pm PST, excluding holidays.
Please allow up to 24 hours for a response during the week and note that all inquiries submitted over the weekend will be addressed the next business day.

SHIPPING & HANDLING RATES

Our shoes are offered with free shipping within the United States.
We deliver to Canada at a fixed cost of $25.00
(Customs duties costs are not included in the price and are the recipient's expense).

PLEASE NOTE: For overnight delivery to ship the next business day, your order MUST be placed by 12:00pm EST.

Premiata.us is pleased to ship through our partner, UPS and Fedex.

Returns

Products purchased online can be returned within 14 days of receipt. The product you wish to return must be in perfect condition. We must have the purchase receipt and the completed return form. Products will be returned only when the credit card used for the purchase is credited.
Shipping charges ($20.00 USA - $25.00 Canada) in case of product return will not be refunded.
Shipping charges in case of product replacement will not be charged.

CLICK HERE IF YOU WANT TO ORGANIZE A RETURN OR AN EXCHANGE