Premiata Shoes & Sneakers
Shipping and Returns

For questions regarding your order, please contact info@premiata.us.
Customer Service is available Monday – Friday, 9am – 5pm PST, excluding holidays.
Please allow up to 24 hours for a response during the week and note that all inquiries submitted over the weekend will be addressed the next business day.

SHIPPING & HANDLING RATES

We deliver to United States at a fixed cost of $20.00
We deliver to Hawaii at a fixed cost of $70.00
We deliver to Puerto Rico at a fixed cost of $60.00
We deliver to Canada at a fixed cost of $80.00
(Customs duties costs are not included in the price and are the recipient's expense).

Shipments usually take 2-5 working days for delivery.

Premiata.us is pleased to ship through our partner, UPS and Fedex.
For Security reason our forwarding agent will request signature.

Returns

Products purchased online can be returned within 14 days of receipt. The product you wish to return must be in perfect condition. We must have the purchase receipt and the completed return form. Products will be returned only when the credit card used for the purchase is credited.
The cost applied to returns for a refund includes a restocking fee of $30.00.
We do not applied extra costs in case of exchange.
For all orders placed from Canada, in case of a size exchange or refund, the return will be at the customer's expense, and a new order will be issued.
We do not accept returns for products on sale.
Shipping charges in case of product replacement will not be charged.

CLICK HERE IF YOU WANT TO ORGANIZE A RETURN OR AN EXCHANGE