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Shipping & Returns

Premiata Shoes & Sneakers - Shipping and Returns


For questions regarding your order, please contact info@premiata.us.
Customer Service is available Monday – Friday, 9am – 5pm PST, excluding holidays.
Please allow up to 24 hours for a response during the week and note that all inquiries submitted over the weekend will be addressed the next business day.

SHIPPING & HANDLING RATES

Our shoes are offered with free shipping within the United States.
We deliver to Canada at a fixed cost of $25.00
(Customs duties costs are not included in the price and are the recipient's expense).

Premiata.us is pleased to ship through our partner, UPS and Fedex.
For Security reason our forwarding agent will request signature.

Returns

Products purchased online can be returned within 14 days of receipt. The product you wish to return must be in perfect condition. We must have the purchase receipt and the completed return form. Products will be returned only when the credit card used for the purchase is credited.
Shipping charges ($20.00 USA - $25.00 Canada) in case of product return will not be refunded.
We do not accept returns for products on sale.
Shipping charges in case of product replacement will not be charged.

CLICK HERE IF YOU WANT TO ORGANIZE A RETURN OR AN EXCHANGE

USE THE CODE WELCOME10OFF TO GUARANTEE YOU A 10% OFF ON YOUR FIRST ORDER

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